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Shipping Rates & Returns Policy


Pick Up At Store

We have two locations in which you are able to pick up your order:

  • 21R Bergin Rd, Foxton 4848
  • 258i Roscommon Rd, Wiri Auckland

Shipping

If you are not able to pick up in store we also ship nationwide in New Zealand, using TOLL. Orders are dispatched within 1-2 working days, order will be received within 7 working days

 When you place an order, we will estimate shipping costs for you.

Our shipping rates are calculated by zones and weight, these are outlined in the table below. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full KG.

 

Zone

Weight (in KGs)

1 - 11

11 - 21

21 - 31

over 31 

Zone 1 (Northland, Auckland, Bay of Plenty, Waikato, Rotorua, Eastland, Taupo)   $11.95  $18.85  $30.80  $47.56
 Zone 1 (Northland, Auckland, Bay of Plenty, Waikato, Rotorua, Eastland, Taupo) - Rural Delivery  $23.90  $37.70  $61.60  $91.12
 Zone 2 (Taranaki, Ruapehu, Wanganui, Hawkes Bay, Manawatu, Wairarapa, Wellington)   $8.22  $11.81  $20.03  $47.56
 Zone 2 (Taranaki, Ruapehu, Wanganui, Hawkes Bay, Manawatu, Wairarapa, Wellington) - Rural Delivery   $16.44  $23.62  $40.12  $95.12
 Zone 3 (West Coast, Queenstown, Otago, Dunedin, Fiordland, Southland)   $24.35  $41.55  $65.90  $213.06
 Zone 3 (West Coast, Queenstown, Otago, Dunedin, Fiordland, Southland) - Rural Delivery   $48.70  $83.10  $131.80 $426.12 
 Zone 4 (Canterbury, Christchurch)   $22.03 $41.55   $63.58 $151.84 
 Zone 4 (Canterbury, Christchurch) - Rural Delivery   $44.06  $83.10  $127.16  $303.68
Zone 5 (Mount Cook, Wanaka)   $30.70  $47.89  $78.59  $312.00
Zone 5 (Mount Cook, Wanaka) - Rural Delivery   $61.40  $95.78  $157.18  $624.00
Zone 6 (Nelson, Marlborough)   $22.03  $37.37  $59.40  $160.80
Zone 6 (Nelson, Marlborough) - Rural Delivery  $44.06  $74.74  $118.80  $321.60
Zone 7 (Waiheke Island)   $24.79  $31.87  $56.66 $130.81 
Zone 7 (Waiheke Island) - Rural Delivery   $49.58  $63.74  $113.32  $261.62
Zone 8 - (Coromandel)  $17.63  $24.54  $42.17 $47.56 
Zone 8 - (Coromandel) - Rural Delivery   $35.26  $49.08  $84.34  $95.12

Shipping Rates displayed exclude GST.

 

Return Policy

Please call us on 0800 24 27 26 for any returns. Any damaged products, or products not satisfactory must be reported within 7 days or order.